Refund policy

Thank you for shopping with our store. We strive to deliver high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we offer a straightforward return and refund policy to resolve your concerns.
1. Return Eligibility & Time Window
We accept returns and refund requests within 30 calendar days from the date of ord
er delivery. All return requests submitted after the 30-day window will be automatically rejected and are not eligible for refund, exchange, or store credit.
To qualify for a return, items must meet the following conditions:
- Unused, unwashed, and undamaged in original condition
- Intact with all original packaging, tags, labels, and accessories
- Not marked as final sale or non-returnable
2. Non-Returnable Items
The following items are final sale and cannot be returned, exchanged, or refunded for hygiene, safety, or inventory reasons:
- Clearance, discounted, or flash sale items
- Personal hygiene products, beauty products, and intimate apparel
- Customized, personalized, or made-to-order products
- Gift cards and digital products (e.g., e-books, online courses, download files)
- Perishable goods
3. Return Shipping & Fees
Customer’s Responsibility: For voluntary returns (change of mind, incorrect purchase, personal dissatisfaction), customers are responsible for all return shipping costs and original delivery fees. Original shipping fees are non-refundable.
Store’s Responsibility: We cover return shipping fees for defective, damaged, or incorrect items shipped by our mistake. Please provide clear photos or videos of the faulty products for verification.
Restocking Fee: We do not charge any restocking fees for eligible returns.
4. Return Process
Please follow the steps below to submit a return request:
1. Contact our customer support team via email:store message center, including your order number and return reason.
2. Wait for our team’s return approval and return shipping instructions within 1–3 business days.
3. Pack the item securely with all original accessories and attach the return label as instructed.
4. Ship the package and send us the tracking number for confirmation.
Note: Do not send returns without prior approval. Unauthorized returns will not be processed or refunded.
5. Refund Processing
Once we receive and inspect your returned item(s) to confirm eligibility, we will initiate your refund within 5–7 business days.
All refunds will be issued to your original payment method (credit card, PayPal, etc.). Please note that your bank or payment platform may require an additional 3–10 business days to process and display the refund in your account, which is beyond our control.
6. Exchange Policy
We support item exchanges within the 30-day return window for eligible items. If you need to exchange your product for a different size, color, or style, please contact our support team first. Exchange shipping rules follow the same standards as return shipping above.
7. Damaged & Defective Items
If you receive damaged, defective, or wrong items, please contact us within 7 days of delivery with visual proof (photos/videos). We will offer a full refund, free replacement, or store credit based on your preference, with no extra cost to you.
8. Order Cancellation
Orders can be canceled for free within 24 hours of placement before shipment. Once the order is processed and shipped, cancellation is no longer available, and you will need to submit a return request after receiving the package.
9. Policy Updates
We reserve the right to update this return and refund policy at any time without prior notice. Any changes will take effect immediately upon posting on our store policy page. Please review this policy regularly for updates.
10. Contact Us
If you have any questions or concerns about our return and refund policy, please reach out to our customer service team