Shipping policy

Thank you for shopping at hzmstyle.com. The following Shipping Policy applies to all orders placed on our website. By placing an order, you agree to the shipping terms below.
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. We reserve the right to slightly extend processing times during peak seasons, sales events, or inventory updates.
2. Shipping Time & Delivery Estimate
We offer international shipping worldwide. All delivery times are estimated and not guaranteed:
- Standard Shipping: 15-20 business days
- Fast Shipping (if available):about 10 business days
Delivery delays may occur due to logistics congestion, airline delays, customs inspection, weather conditions, or local postal handling. These situations are beyond our control.
3. Shipping Fees
Shipping fees are calculated automatically at checkout based on your destination country, package weight, and shipping method. We may offer free shipping promotions from time to time according to ongoing store activities.
4. Customs, Duties & Taxes
All international orders may be subject to import duties, taxes, or customs clearance fees charged by your local government or postal service.
Buyers are fully responsible for all destination country taxes, duties, and clearance fees.
We do not cover customs charges, and we cannot refund orders that are detained, returned, or refused by customs.
5. Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. You can monitor your package status online in real time. If tracking stops updating for several days, it does not mean the package is lost; it is usually waiting for local customs or local delivery processing.
6. Undeliverable & Returned Packages
Packages may be returned due to incorrect address, recipient unreachable, customs refusal, or unclaimed delivery. Returned or failed delivery orders are not eligible for full refund. Reshipping fees will apply if you wish to resend the package.
7. Lost or Stolen Packages
Once the carrier marks the order as “delivered”, we are not responsible for lost, stolen, or misplaced packages. We recommend customers check their delivery address, track updates, and receive the package in person. If your package is lost in transit, we will assist you to file an investigation with the shipping carrier.
8. Shipping Address Changes
Please double-check your shipping address before payment. We can only modify addresses before shipment. Once the package is shipped, no address changes are allowed.
9. Policy Updates
We reserve the right to update this Shipping Policy at any time without prior notice. Changes take effect immediately once posted on our website.
10. Contact Us
If you have any questions about shipping, delivery, or tracking, please contact our support team:
Email: honghu@hzmstyle.com
Website: hzmstyle.com